Product design lead (Remote)

Work Type: Full Time
LifeCheq is an innovative fintech company, headquartered in South Africa with a team spread across 12 countries. Our mission is to provide life-changing holistic advice for everyday people. And help financial advisers and financial advice enterprises to facilitate this. We are looking for a seasoned Product design lead to join our Adviser tribe to help us build on and refine our adviser offering.

In this role you’ll have an enormous impact as you will be part of the senior leadership of the Adviser tribe, contributing on a strategic level. Besides being a talented designer, to be successful in this role you’ll need to be proactive, an excellent communicator, storyteller and collaborator and have a desire to deliver truly effortless experiences to advisers.

In summary, your responsibilities will include:
  • Lead the vision for the overall user experience across the three Adviser tribe squads
  • Together with product managers and lead engineers, aim to achieve the Adviser tribe’s OKRs
  • Ensure a consistent and continuous experience across the entire adviser experience
  • Be the custodian of research and discovery strategies within the tribe
  • Work closely with account managers, support, product managers and advisors to understand our advisors: You’ll need to be the expert on what our adviser users’ needs, challenges and desires are and document and organise findings in accessible ways
  • Build the foundational research artefacts such as experience maps and personas and continuously build on this foundational knowledge
  • Be a meticulous UX designer, preferably with experience in the financial services industry
  • Hands-on UX design and prototyping work, being part of one of the Adviser squads
  • Contribute in regular Agile ceremonies and rituals
  • Validate your work via various UX research methods
  • Regularly educate the adviser squads on best UX practice as well as research findings
  • Act as a link between adviser squads, regularly communicating experience updates, challenges, grey areas and experience inconsistencies
  • Conduct regular check-ins with adviser tribe product managers as well as with adviser designers to ensure parity
  • In the beginning you’ll be the only adviser tribe designer but eventually, appoint, guide and mentor adviser tribe designers
  • Work closely with the wider design team and use and contribute to the design system
  • Clearly and effectively articulate ambiguous situations, present ideas and solutions and be an effective storyteller
  • Minimum of 8 years experience in a product/UX Designer role
  • Outstanding portfolio of design projects
  • Solid knowledge of Figma and Axure
Salary and benefits:
  • Competitive salary
  • Work from anywhere within with regular get-togethers with team members at one of our South African offices
  • Medical aid and insurance contribution
  • Paid maternity leave
  • Optional shares
  • Days off for work wellness
  • Flexible working hours
  • A company that focuses on the result of your work vs. the hours you put in
  • An opportunity to work at one of South Africa's leading FinTech start ups, which means, as the company continues to grow, so will you.

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